Refund policy
At soloviero, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it
- Be in its original packaging
- Include all original tags and accessories
- Not show signs of wear, damage, or alteration
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale or clearance items
- Personalized or custom-made products
- Items damaged through misuse or normal wear and tear
Return Process
To request a return, please contact us at:
Email: Soloviero1@outlook.com
Please include:
- Your order number
- The item(s) you wish to return
- Reason for the return
Once your request is approved, we will provide return instructions.
Refunds
After we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
- Original shipping charges are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue.
We will work quickly to provide a replacement, store credit, or full refund when appropriate.
Exchanges
We currently replace items only if they are defective, damaged, or if the wrong item was received.
Cancellations
Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it can no longer be canceled.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Soleivera
Email: Soloviero1@outlook.com
Website: www.shopify.soloviero.com
Thank you for shopping with Soloviero. We appreciate your trust and support.