Shipping policy
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.
During high volume periods (sales, holidays, or promotions), processing times may be slightly delayed.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Standard Shipping: 7–14 business days
- Express Shipping (if available): 3–7 business days
Delivery times may vary depending on your location and local postal services.
International Shipping
We offer international shipping to selected countries. Delivery times for international orders may vary between 10–20 business days, depending on customs and destination country regulations.
Customers are responsible for any customs fees, import taxes, or duties imposed by their country.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Delayed or Lost Orders
Solviero is not responsible for delays caused by carriers, customs, or unforeseen circumstances (weather, strikes, etc.).
If your order is significantly delayed or lost, please contact us at our support email and we will assist you in resolving the issue.
Incorrect Address
Please ensure your shipping address is correct at checkout. Solviero is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Contact Us
If you have any questions about your shipment, please contact us at:
Email: Soloviero1outlook.com